Tours — commerce and access
价格分层
- Tours can be free or paid. Paid tours use price tiers configured for the organization.
- Tier amounts are stored precisely for billing (internally as whole-number currency minor units such as cents).
- In the dashboard, paid tiers appear only when online payments are fully set up for the organization (for example Stripe Connect onboarding completed). Until then, teams typically remain on free tiers or complete payments setup from the organization Payments area.
结账体验
- Guests purchase paid tours through the standard tour checkout flow in the guest app (card presentation depends on your organization's payment configuration).
- After a successful purchase, the guest should see the tour as accessible without being asked to pay again for the same entitlement.
Marketing or partner-facing documentation should describe commercial terms (fees, revenue shares, payout timing) only from finance- or legal-approved materials. Payment integrations and policies can change over time.
购买后访问
- Ownership or entitlement determines whether a signed-in guest can open a paid tour without purchasing again.
- Confirm visibility (public versus limited access) matches how the tour is meant to be discovered.
可见性
- Public tours are meant to be discoverable via shared links and typical guest flows when your publishing rules allow it.
- Private tours rely on direct links, assignments, or other controlled distribution—confirm guests receive the correct link for their environment (production versus staging or preview hosts).
短链接
- Tours and steps can use short links where enabled, so marketing materials can use memorable URLs while still opening the guest experience.
故障排除 (操作员)
| Symptom | What to check |
|---|---|
| Cannot attach a paid tier in the dashboard | Payments onboarding or connection status for the organization; complete payments setup if paid tours are required. |
| Checkout does not complete | Guest browser or network issues; whether the guest is signed in if the purchase requires an account; retry after a short wait. |
| Paid tour still asks for payment | Sign-in state and whether the purchase finished successfully; open support if entitlement looks wrong after a confirmed payment. |
| Missing language after purchase | Automatic translation or audio may still be processing—see Multilingual and audio. |
Related: Guest experience, Support playbook.
价格分层
- 导览可以是免费或付费的。付费导览使用为组织配置的价格分层。
- 层级金额会精确存储用于计费（内部以整数货币的最小单位，例如美分）。
- 在仪表板中，付费层级仅在组织的在线支付已完全设置（例如 Stripe Connect 注册完成）后显示。在此之前，团队通常会保留在免费层级，或从组织的支付区域完成支付设置。
结账体验
- 访客通过访客应用中的标准导览结账流程购买付费导览（卡片展示取决于您组织的支付配置）。
- 成功购买后，访客应能访问该导览，而无需再次为同一权限付费。
面向营销或合作伙伴的文档应仅根据财务或法律批准的材料，描述商业条款（费用、收入分成、付款时间）。支付集成和政策可能会随时间而变化。
购买后访问
- 所有权或权限决定了已登录的访客是否可以在不再次购买的情况下打开付费导览。
- 确认可见性（公开或受限访问）是否与导览的发现方式相匹配。
可见性
- 公开导览旨在通过共享链接和常规访客流程被发现，前提是您的发布规则允许。
- 私有导览依赖于直接链接、分配或其他受控分发方式——请确认访客收到其环境（生产环境与暂存或预览主机）的正确链接。
短链接
- 在启用的情况下，导览和步骤可以使用短链接，以便营销材料可以使用易记的 URL，同时仍能打开访客体验。
故障排除 (操作员)
| 症状 | 检查内容 |
|---|---|
| 无法在仪表板中附加付费层级 | 组织的支付注册或连接状态；如果需要付费导览，请完成支付设置。 |
| 结账未完成 | 访客浏览器或网络问题；如果购买需要账户，请检查访客是否已登录；短时间等待后重试。 |
| 付费导览仍要求付款 | 登录状态以及购买是否成功完成；如果确认付款后权限显示不正确，请联系支持。 |
| 购买后缺少语言 | 自动翻译或音频可能仍在处理中——请参阅 多语言和音频。 |