Mail templates
Mail templates provide reusable HTML and rich-content layouts for event communication. They are exposed at /organizations/:id/mail-templates when the current role has event list or read permission.
They keep confirmations, reminders, operational updates, and manual sends consistent. The template is not the audience itself; it is the reusable layout and copy foundation that event or email workflows can apply.
When To Create A Template
Create or update a mail template when:
- Event confirmations need branded header, footer, or legal copy.
- Reminder emails should reuse the same structure across several events.
- A team wants manual sends to match automated event communication.
- Support needs a controlled message format instead of one-off free text.
Production Review
Before using a template in production, confirm the active organization, template language, fallback copy, and target event links. Legal copy, unsubscribe behavior, and sender identity should be covered by the configured mail flow, and test sends should render correctly on mobile email clients.
Permissions And Visibility
The sidebar exposes mail templates only for users who can list or read events. If a user can manage CRM emails but not event settings, they may still not see this page. Treat missing access as a role configuration question before assuming the route is broken.
Related concepts: Organization events.