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AI assistant

Scoutello assistant experiences answer guest and customer questions from content the organization maintains inside Scoutello: tour stops, hospitality information, event details, curated pages, and related structured context.

Assistant support appears alongside tours, events, and guest web apps in the same mobile browser experience guests already use.

What the assistant should know​

Assistant quality depends on the organization's maintained content. The most useful inputs are structured and current:

  • Tour stops, descriptions, route guidance, and supporting knowledge.
  • Landing page and tile copy.
  • Event details, schedules, places, ticketing context, and FAQs.
  • Hospitality or destination information that the organization wants guests to rely on.
  • Documents and curated knowledge snippets where a workflow explicitly supports them.

Describe the assistant as a guided Scoutello feature for the organization's own content. Avoid positioning it as a general web-search bot.

Where it appears​

AI support can be tied to guest experiences such as tours, landing pages, and mobile web app flows. Dashboard authoring may also include AI helpers for generating or improving content, but generated output still needs human review before publication.

For tours, assistant context can include tour-specific knowledge and stop content. For landing pages and tiles, evaluate assistant answers against the page's published copy, links, and multilingual completeness.

Operator Responsibilities​

Assistant answers depend on the maintained source material, so teams should:

  1. Keep source content accurate and up to date.
  2. Review generated copy before publishing it.
  3. Provide translations or trigger translation workflows for guest languages.
  4. Avoid adding sensitive internal notes to guest-facing knowledge.
  5. Test common guest questions before launch.

Support Checks​

When an answer is wrong or missing, inspect the underlying content first. Confirm the active organization, published page or tour, language, and whether the relevant source text exists. Then check whether the question is about a topic covered by Scoutello content.

Related concepts: Multilingual content, Landing pages and tiles, Browser-first guest app.