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Child organizations & roles

Larger customers can maintain child organizations and roles when one Scoutello customer structure needs several operational units. Examples include a hotel group with multiple properties, an event organizer with local teams, or a destination organization with partner offices.

The sidebar exposes:

  • /organizations/:id/organizations for child organizations.
  • /organizations/:id/roles for role and permission management.

Both routes require organization administration permissions on the admin entity (for example admin:list:all and related admin:* scopes from the role editor)—not the global Scoutello platform staff account.

Child Organizations​

Child organizations separate ownership and day-to-day work while keeping the broader structure manageable. They fit teams that need different branding, records, permissions, or operational responsibility while still belonging to the same customer ecosystem.

Common patterns:

  • A parent organization owns shared strategy, billing, or governance.
  • Child organizations manage local customers, events, tours, web apps, and staff.
  • Platform admins or organization admins can trace hierarchy questions across the tree.

Roles​

Roles bundle permissions for users inside an organization. A user can have different roles in different organizations, so always check the active organization before diagnosing access.

Permissions follow the entity:action:scope model documented in the permissions reference. The admin entity bundles organization-wide administration: sufficient admin:* scopes grant access to hierarchy and role management in the sidebar, within the limits configured in that role.

Support Checks​

When a user reports missing records or missing navigation, first confirm they are working in the intended organization or child organization and that their role belongs there. Then inspect the relevant entity permissions, such as customer, event, tour, or landing-page, including whether scope is assigned, all, or off. Grant broad admin entity permissions only when the user should manage organization structure and roles.

Related concepts: Permissions reference.