Glossary

Product areas

Organization — Tenant boundary for teams, branding, billing context, roles, permissions, and most operational data.
Subscription module — An enabled product and its capacity for an organization; distinct from a content tile.
Free foundation — Contact management and paid-guide creation available without a recurring module subscription; see Subscription.
Guide / day plan — A reusable itinerary that can be acquired and placed in a guest's calendar; tours and day plans share the dashboard Guides workspace.
My Visit — Guest access to saved and acquired content, connected to personal planning.
Dashboard — Scoutello's authenticated operator console for configuring and running experiences.
Landing page / web app — A guest-facing experience composed primarily of configurable tiles.
Tile — A modular interactive or informational component on a landing page, such as a link, PDF, tour, event list, gallery, chat, or poll. See Tile types for the catalog exposed in authoring tools.
Tour — A structured guest journey; common families include outdoor guided routes, indoor companion paths, and fixed-route experiences.
Place / POI — Geographic or venue-related entities used for maps, recommendations, tours, and events.
Event — An occasion with dates, participants, ticketing, communication, and frequently public guest tiles.

Customer — CRM contact record used for sales, service, follow-up, and segmentation.
Protocol — Interaction log typically associated with customers.
Task / project — Operational work tracking constructs.
Newsletter — Broadcast email campaigns integrated with CRM data.
Email (inbox) — Organization-scoped inbound and outbound mail handling in the dashboard.
Widget — Embeddable purchase or interaction surface (see dashboard Widgets for specifics).
Role / permission — Access-control entries scoped per organization; see Permissions.

Related concepts: What is Scoutello?, Reference: routes.