Orders

/organizations/:id/orders centralizes order history for the active organization. Use it when a customer, participant, or guest asks about a purchase connected to tickets, tours, widgets, embedded checkout, or another Scoutello commerce flow.

Orders are organization-scoped in the dashboard. Platform staff also have consolidated admin routes for cross-organization order and payment review, but this page focuses on the organization Settings view.

What Orders Are For

Orders help operators answer support and accounting questions such as:

• Which product, event, tour, or widget checkout created the purchase?
• Which customer or participant should the order be associated with?
• Has payment been completed, refunded, cancelled, or left incomplete?
• Which organization owns the transaction?
• Does the issue belong in customer support, finance, or platform operations?

Typical Workflow

1. Open the active organization and go to Settings → Orders.
2. Search or filter by the customer, event, date, amount, or order identifier.
3. Open the related record if the order is tied to an event participant, tour purchase, or customer account.
4. Compare the order status with any payment status shown in payment/admin views before promising a refund or access change.
5. Record follow-up in the relevant customer, event, or project context when the purchase affects operations.

Support Notes

If an order is visible but access in the guest app is wrong, check both the order and the product-specific record. Ticketing, tour access, and widget checkout flows can each have their own state in addition to the payment record.

If a user expects to see every organization's orders, send platform admins to the global admin order and payment tools instead of the organization Settings route.

Related concepts: Widgets, Reference: routes.