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Questions, feedback & FAQs

This cluster covers guest-facing Questions, Feedback, and FAQs. The dashboard exposes /organizations/:id/questions and /organizations/:id/faqs when the user has landing page visibility.

Together, these tools collect structured input and publish answers inside the same browser-based guest experience.

Questions And Feedback​

Questions are useful for prompts, surveys, lightweight feedback, or moderated input connected to a campaign, event, tour, or landing page. They can support operational decisions, satisfaction checks, or content improvement.

Good examples:

  • Ask attendees which session was most useful.
  • Collect questions for a speaker or organizer.
  • Capture guest satisfaction after a hospitality experience.
  • Ask visitors what information was missing from a destination page.

FAQs​

FAQs are for recurring answers that should be available before guests contact support. They work well when paired with landing pages, event pages, tour instructions, or hospitality guest apps.

Good FAQ topics:

  • Arrival, check-in, and opening hours.
  • Ticketing, access, and refunds.
  • Accessibility and venue rules.
  • Contact points and emergency information.
  • Tour preparation, language, and device requirements.

Publishing Review​

For production content, confirm the question or FAQ is attached to the intended landing page or tile. Keep prompts short and unambiguous, translate guest-facing prompts and answers, and define who reviews responses. Remove outdated answers after the campaign or event ends.

Support Notes​

If guests still ask the same question repeatedly, add or clarify the FAQ rather than relying on manual replies. If feedback is sensitive, define who is allowed to export, process, or respond to it.

Related concepts: Tile types.