Tour guest experience

Guest-facing tours run in Scoutello's browser-first guest app. Common paths include a tour details screen and an active run screen with map, drawer, and step content.

Entry points

• Direct link to the tour on the guest app host.
• From a landing page, sometimes with a URL prefix so navigation returns cleanly to the hosting landing experience.
• From a tour tile on a landing page, which routes into the tour flow.

If guests report unexpected 404 behavior, confirm they use the link generated from publishing tools for the intended environment.

Tour details

Guests see hero imagery, tags, title, summary statistics (duration, distance, stops—depending on tour type), introduction content, meeting geography when configured, and creator or guide cards when enabled.

Language: Guests typically inherit language from their profile or browser locale. If a requested language is not ready yet, Scoutello surfaces a clear missing language state with retry guidance while translations or audio finish.

Commerce: Paid tours show pricing and purchase affordances; owned tours emphasize Start instead of purchase.

Virtual touring: Dashboard entry points can encourage virtual exploration before live GPS, which helps with demos or constrained environments.

Starting a run

Starting a run generally involves:

1. Optional education modals for first-time outdoor or fixed tours on the device.
2. Location permission prompts when GPS matters for the tour type.
3. Creation of a tour run that tracks progress through ordered steps.
4. Navigation to the active run URL showing map and step drawer.

Hidden steps configured by operators may be skipped in the visible progression.

Active run

The active experience combines:

• Map or floor-plan views appropriate to outdoor, indoor, or fixed tour modes.
• Step drawer or modals for media, audio, transitions, and quizzes where configured.
• Audio playback for narration and optional assistant entry points when enabled.

Multi-guest collaboration

Some tours support shared sessions so friends move together. Guests join with the organizer's session code or invitation flow. If participants drift out of sync, verify everyone joined the same session and connectivity is stable.

Quizzes and lightweight interactions

Quizzes can attach points or outcomes to the run for engagement analytics where enabled.

Leaving and completing

Organizers can complete or cancel a collaborative session; participants can leave without ending the whole session where that workflow exists.

Offline expectations

Progressive web features may improve revisit performance, but connectivity still matters for purchases, fresh translations, and realtime collaboration.

Related: Tour types, Commerce and access, Support playbook.