Routes & surfaces

Exact hosts depend on your deployment, but Scoutello experiences generally fall into the surfaces below.

Surface map

Surface	What it is used for
Marketing site	Public product and commercial pages, usually localized.
Operator dashboard	Authenticated organization work such as content, CRM, settings, and support checks.
Guest web app	Published landing pages, tours, widgets, checkout, and related guest flows.
Short links	Compact links that redirect into guest or marketing destinations.

Some dashboard screens intentionally open without the usual chrome—for example lightweight previews or payment confirmations—so URLs may look different even though they remain part of the dashboard product.

Support note

When diagnosing a link issue, compare the link shared with guests against the dashboard preview or publishing tool that created it. Avoid sharing internal URL patterns in customer-facing replies unless the customer needs the exact link to reproduce the issue.

Related concepts: Dashboard overview.